Popular guides for retailers

Natural Feelz Unique

How can I cancel an order?

You can cancel an order on Faire as long as the brand hasn’t started processing it yet.

To cancel an order:

  1. Hover over your Account icon and select Messege
  2. Find the order you’d like to cancel and Message Cancel Order

If the brand has started processing your order, click Request Cancellation. The brand will then be able to accept or decline your request. You can’t cancel an order once it’s been shipped.

If an order is unexpectedly canceled, message thr brand at Natural Feelz Unique.

How do I report damaged or missing items?

All damaged or missing item reports must be submitted within 14 days after the order is delivered. Once reported, our brands are directly responsible for following up on damaged or missing products.

How do I submit a return?

Return eligibility

We offer free returns for 60 days on the first order you place with any brand, so you can feel confident trying out new products online.

Free returns are only eligible on your first order with a brand. This means that any additional orders you place with that brand won’t be eligible for free returns, even if you are purchasing new products you have not ordered before.

If the order was placed using net 60 payment terms and the invoice isn’t paid, we won’t charge you for the items you’re returning. If the order was placed using payment on shipment, the cost of items you’re returning will be refunded directly to your original payment method at the time the return is scanned into transit by the carrier. Please allow 5–10 business days for the refund to show up on your payment method.

Once you submit the return on Natural Feelz, we’ll email you a prepaid shipping label. You can also find and print this label directly from your Natural Feelz account.

Some important notes:

  • Return shipping costs are covered by Natural Feelz, but the original shipping costs and import fees to your store are non-refundable.
  • If an invoice has been paid with Natural Feelz credit and a payment card, the credit will be returned first.
  • If Natural Feelz credit was originally used to pay for an order that was returned, it will not be restored automatically to your Natural Feelz account as credit.
  • Customized products or testers can’t be returned.
  • If your return is being shipped in multiple boxes, please reach out to our team by clicking Contact Us below and our team can provide additional shipping labels.

Returning from the US or Canada

If you're based in the US or Canada, returned items are sent to our warehouse, where they’re thoroughly inspected before being resold at a discounted price on Faire.

Returning from Europe or Australia

If you’re based in Europe or Australia, you are still eligible for free returns on opening orders, but the return process may be different based on your country. Details on this process are explained as you submit a return on Natural Feelz.

Need more help?

Share more about your issue, and get in touch with our support team.

Contact us